Information We Collect
SALA Private Journeys collects personal information that you voluntarily provide to us when using our website, booking a journey, or communicating with our team. This includes:
- Contact Information: Name, email address, phone number, and mailing address
- Travel Preferences: Destination interests, travel dates, group size, dietary requirements, accessibility needs, and activity preferences
- Booking Information: Passport details (name, number, expiration date, nationality), date of birth, visa status, and emergency contact information
- Payment Information: Credit card or bank account details (processed securely through encrypted payment gateways; we do not store full card details)
- Communication Preferences: How you prefer to receive updates (email, WhatsApp, phone)
- Website Usage Data: Pages visited, time spent, device information, IP address, and browser type through cookies and analytics tools
How We Use Your Information
We use the information we collect to:
- Confirm and process your journey booking and payment
- Communicate with you about your itinerary, confirmation details, and travel updates
- Arrange accommodations, transportation, activities, and services from hotel and activity partners
- Provide personalized journey recommendations based on your preferences
- Send you pre-departure information, packing lists, visa guidance, and health recommendations
- Send post-journey follow-ups, feedback requests, and marketing communications (with your consent)
- Fulfill legal and regulatory requirements (e.g., for visa applications or customs)
- Improve our website, services, and customer experience through analytics and feedback
- Comply with financial regulations and accounting requirements
Information Sharing
We are committed to protecting your privacy and do not sell your personal data to third parties. However, we share information in limited circumstances:
- Hotel & Activity Partners: We share necessary booking details (name, contact, preferences) with hotels, airlines, guides, and activity providers solely to fulfill your journey. Your explicit consent is obtained when you confirm your booking.
- Payment Processors: Payment information is shared with secure, PCI-compliant payment processors to authorize and process transactions. We use industry-standard encryption to protect this data.
- Web3Forms: Form submissions (inquiry forms, contact requests) are processed through Web3Forms, which helps us receive and respond to your messages efficiently.
- Supabase: We use Supabase for secure data storage and content management, with encryption protocols in place.
- Legal Requirements: If required by law, court order, or government request, we may disclose information to comply with legal obligations.
We require all third-party partners to maintain confidentiality and use your information only for the purposes we specify.
Data Security
SALA Private Journeys takes data security seriously and implements industry-standard protections:
- All data transmission is encrypted using SSL/TLS protocols (HTTPS)
- Sensitive information (passwords, payment details) is encrypted and not stored in plain text
- Access to personal data is limited to authorized staff members who require it for their role
- Our servers and databases are protected with firewalls and regular security updates
- We conduct periodic security audits and vulnerability assessments
- Employees are trained on data protection and privacy best practices
While we strive to protect your information, no system is 100% secure. We cannot guarantee absolute security, but we maintain reasonable safeguards appropriate to the sensitivity of the data.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for website functionality, session management, and security
- Analytics Cookies: Allow us to understand how visitors use our site, helping us improve user experience and content
- Marketing Cookies: Enable personalized content and retargeting campaigns
You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality. We respect Do Not Track (DNT) browser signals where feasible.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your data (subject to legal retention requirements)
- Right to Restriction: Limit how we use your information
- Right to Data Portability: Request your data in a portable format
- Right to Withdraw Consent: Opt out of marketing communications and withdraw consent at any time
- Right to Object: Object to certain processing activities
To exercise any of these rights, contact us at privacy@salaprivatejourneys.com. We will respond within 30 days.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Booking and transaction data: Retained for 7 years (for accounting and legal compliance)
- Communication records: Retained for 2 years after journey completion
- Marketing communications: Retained until you unsubscribe
- Analytics and usage data: Retained for 12 months
Once the retention period expires, we securely delete or anonymize the information unless legal requirements mandate longer retention.
Children's Privacy
SALA Private Journeys does not knowingly collect personal information from children under 18 years old without parental consent. If we become aware that a child has provided us with personal information without parental permission, we will delete such information promptly. Parents or guardians who believe their child has submitted information to us should contact us immediately at privacy@salaprivatejourneys.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date and, where appropriate, by email. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal data, please contact us:
- Email: privacy@salaprivatejourneys.com
- Address: SALA Private Journeys, Bangkok, Thailand
- Response Time: We aim to respond to all privacy requests within 30 days
We are committed to working with you to resolve any privacy concerns.
For our Terms & Conditions, please visit our Terms & Conditions page.